Coffee Machine FAQs

The best commercial coffee machine is the one that suits your environment, expected drink volume, available space, drinks menu and the people operating it.

A bean-to-cup machine may be right for an office or self-service area. A traditional espresso machine may suit a café or coffee shop with trained staff.

Start with what the machine needs to do — not which model has the largest screen.

👉 Browse our commercial coffee machines, or tell us what you need and we will narrow down the options.

Consider:

• Expected daily drink volume
• Your busiest service period
• Who will operate the machine
• The drinks you want to offer
• Fresh or soluble milk
• Available counter space
• Water, drainage and power requirements
• Cleaning and maintenance
• Purchase budget or monthly budget
• Future growth
  

The cheapest machine is not good value if it cannot handle the work. The largest machine is not good value if most of its capacity sits unused.

ℹ️ Got a Question? Ask Us Anything - HERE

A bean-to-cup machine normally works well in showrooms and reception areas because it is quick, easy to operate and can offer several drinks without specialist training.

Appearance matters, but so do capacity, cleaning and ease of use. A very attractive machine that needs constant attention stops looking quite so impressive after a week.

A traditional espresso machine is usually the preferred option where trained staff want control over espresso extraction and milk texturing.

A bean-to-cup machine can still suit cafés and coffee shops where speed, consistency, reduced training or self-service are more important.

The right answer depends on the style of service you want to provide.

👉 Browse our traditional espresso machines and commercial grinders.

Yes. Some compact bean-to-cup machines, espresso machines and professional grinders can suit serious home users.

Before buying, check the machine’s dimensions, power supply, plumbing requirements, noise, heat output and cleaning routine.

Commercial does not automatically mean unsuitable for home. It does occasionally mean much larger than it looked in the photograph.

StafCo currently supplies commercial machines across bean-to-cup, traditional espresso and refurbished ranges, alongside equipment suitable for selected home setups.

ℹ️ Got a Question? Ask Us
Anything - HERE

Yes. Our second-hand commercial coffee machines are sold as professionally refurbished, nearly new or ex-display machines.

Each machine is inspected, cleaned, serviced and tested before being offered again, so you know more about its condition than you would with a privately sold used coffee machine.

Our refurbished commercial coffee machines can be bought outright, leased through finance or rented as a supported package with Italian Aroma coffee beans, cleaning products and other package-specific items.

A bean-to-cup coffee machine grinds whole coffee beans and prepares the drink automatically.

Depending on the model, it may make espresso, americano, cappuccino, latte, flat white, hot chocolate and hot water drinks.

The grinder is built into the machine, so a separate coffee grinder is not normally required.

Usually, yes.

“Automatic coffee machine” is a broad term, but it is commonly used to describe bean-to-cup machines that grind beans and prepare drinks automatically.

Some automatic machines may instead use capsules, soluble ingredients or liquid coffee, so it is still worth checking how the particular machine works.

Fresh milk machines use refrigerated liquid milk. They generally provide better milk texture and a more café-style result, but require a milk fridge and regular milk-system cleaning.

Soluble or powdered milk machines mix milk powder with hot water. They are simpler to store and maintain and can suit self-service or high-volume settings where convenience matters most.

Choose fresh milk for drink quality. Choose soluble milk for simpler operation and reduced refrigeration.

Yes. Fresh milk must be stored at a safe, controlled temperature.

Depending on the machine, this may be a compact milk cooler, a larger under-counter fridge or a model designed specifically to connect directly to an automatic coffee machine.

👉 Browse our milk fridges and milk coolers to find suitable options.

A tank-fed machine is easier to position because it does not require a direct mains-water connection. It suits lower-volume sites or locations where plumbing is unavailable.

A plumbed-in machine fills automatically and is generally more practical for busy workplaces and hospitality venues.

Do not forget drainage. Water has a habit of needing somewhere to go as well as somewhere to come from.

That depends on the machine and milk system, but cleaning should follow the manufacturer’s daily and scheduled instructions.

Typical tasks include:

• Emptying the waste container
• Rinsing the coffee system
• Cleaning the milk system
• Cleaning or replacing milk pipes
• Running tablet-cleaning programmes
• Replacing the water filter
• Descaling when required
  

Ignoring the cleaning prompt rarely makes it reconsider and go away.

👉 Take a look at all of our coffee cleaning products and replacement water filters.

A traditional espresso machine requires the operator to grind, dose and tamp the coffee, start the extraction and texture the milk manually.

A bean-to-cup machine performs most of those stages automatically.

Traditional machines offer more hands-on control and theatre. Bean-to-cup machines provide consistency, speed and simpler operation.

Neither is automatically better. They serve different environments.

Yes.

A traditional espresso machine needs a separate grinder capable of producing fine, consistent espresso grounds.

The grinder has a direct effect on extraction time, flavour, crema and consistency. A capable espresso machine cannot correct badly ground coffee.

👉 Browse our commercial coffee grinders to match the grinder to the machine and expected workload.

A one-group machine suits lower-volume sites or locations with limited counter space.

A two-group machine is the usual choice for many cafés, coffee shops, restaurants and hotels because it allows more drinks to be prepared at once.

A three-group machine is intended for busy, high-volume service where several baristas may work simultaneously.

Choose for the busiest part of the day, not the quietest Tuesday afternoon.

ℹ️ Get impartial advice - Ask
Us Anything HERE

The correct capacity depends on your espresso machine, daily drinks and peak service period.

A smaller grinder may suit home use, a restaurant serving occasional coffees or a decaffeinated setup.

Medium-volume grinders suit smaller cafés, restaurants and hotels.

Busy cafés and coffee shops usually need a high-output commercial grinder with larger burrs and enough power to maintain consistency during heavy service.

Yes. Remidag professional grinders include a three-year parts-and-labour warranty as standard.

A separate qualifying Biepi package can extend three-year parts-and-labour cover across both the espresso machine and Remidag grinder when the required equipment is purchased together.

Yup! We offer great package deals on a range of traditional barista espresso machines.

Get the machine, a grinder and a knock-out box/waste drawer - with free delivery, installation and a 3 Year Warranty!

👉 Take a look at our ⚡Espresso Machine Package Deals

A refurbished coffee machine is a previously used, nearly new or ex-display machine that has been inspected, cleaned, serviced and tested before being offered again.

The work completed and condition should be explained clearly on the individual product page.

👉 Discover our refurbished coffee machine rental options HERE

Not necessarily.

A used coffee machine has simply had a previous owner or user.

A properly refurbished machine should also have been inspected, serviced and tested before resale.

“Second-hand coffee machine” normally means the same as used. It does not, by itself, tell you anything about preparation or condition.

👉 Discover our refurbished coffee machine rental options HERE

A professionally prepared refurbished machine can provide years of reliable service.

The important points are its condition, service history, available parts, warranty and whether the model is suitable for your expected workload.

A low price is not particularly helpful if the machine is wrong for the job.

👉 Discover our refurbished coffee machine rental options HERE

Yes. StafCo’s refurbished coffee machines are presented with three possible routes:

• Buy outright
• Lease through finance
• Rent as a supported coffee-machine package
  

Leasing is subject to finance approval. Rental terms and package contents are shown with the individual offer.

👉 Discover our refurbished coffee machine rental options HERE

The current no-contract packages are built around refurbished or ex-display machines and typically include the machine, milk fridge, Italian Aroma coffee beans, cleaning starter pack, delivery and installation.

Some packages also include a grinder or other equipment.

Always check the individual rental listing because the exact contents depend on the machine.

ℹ️ Discover our refurbished coffee
machine rental options HERE

The current rental range is no-contract and can be cancelled any time.

That offers more flexibility than a fixed-term lease, while still providing the machine as part of a supported package.

👉 Discover our refurbished coffee machine rental options HERE

BUY outright if you want immediate ownership and have the available budget.

LEASE if you want to spread the equipment cost over fixed monthly payments through a finance agreement - and enjoy amazing tax benefits if you are a UK business.

👉 Find out more about leasing a commercial coffee machine HERE.

RENT if you want flexibility and a supported package built around a refurbished or ex-display machine.

👉 Explore our rental coffee machine packages here HERE

The right route depends on cash flow, long-term plans, ownership preference and the level of package support required.

ℹ️ Got a Question? Ask Us Anything!

Yes. Commercial bean-to-cup machines, traditional espresso machines, grinders and complete packages can be quoted for leasing, subject to finance approval.

Leasing can help protect working capital and spread the cost of a properly matched setup.

Tax and accounting treatment depends on the agreement and the circumstances of your business, so obtain advice from your accountant rather than relying on a blanket claim. HMRC distinguishes between different lease structures and their tax treatment.

👉 Find out more about leasing a commercial coffee machine HERE.

Package contents vary, but can include:

• Bean-to-cup coffee machine
• Milk fridge
• Water filter
• Cleaning products
• Italian Aroma coffee beans
• Delivery
• Installation and setup
• Training
• Warranty cover
  

The purpose of the package is to match the equipment properly and avoid leaving you to discover what is missing afterwards.

⚡Explore BEAN-TO-CUP PACKAGE DEALS

⚡Explore BARISTA ESPRESSO PACKAGE MACHINE DEALS

The package combines:

• A qualifying Biepi espresso machine
• A Remidag professional grinder
• A knock-out box or waste drawer
  

When the qualifying equipment is purchased together on the same invoice, the espresso machine and grinder receive three-year parts-and-labour warranty cover.

The package can be bought outright or leased.

⚡Explore BARISTA ESPRESSO MACHINE PACKAGE DEALS

Yes. Bean-to-cup and traditional espresso package deals can be quoted for leasing, subject to finance approval.

This can make it easier to fund the correct machine, grinder, milk fridge, filtration and supporting equipment together rather than compromising on half the setup.

The best coffee beans depend on how you drink your coffee and the machine you use.

For a smooth, lighter cup, choose Italian Aroma Supremo. For a classic Italian-style espresso, try Verona. Continental suits people who prefer a stronger roast, while Cappuccino is designed to hold its flavour through milk.

All four Italian Aroma coffee beans are suitable for bean-to-cup and traditional espresso machines.

A balanced blend that works across espresso, americano and milk-based drinks is usually the safest choice for a workplace.

The best answer is the one most people will actually enjoy — not the blend with the most dramatic tasting notes.

We'd recommend the Italian Aroma Cappuccino roast - designed for milk coffees but still with enough body for black coffee/espresso drinkers

Yes. Italian Aroma beans can be used in commercial and domestic bean-to-cup machines, as well as traditional espresso setups.

Very oily beans can cause problems in some automatic grinders, so always use coffee suited to the machine and keep the bean hopper and grinder clean.

Yes. StafCo supplies coffee pods and capsules, including K-fee-compatible options.

Always check capsule compatibility before ordering. Coffee capsule systems are impressively committed to not all using the same shape.

Yes. We sell a range of granulated milks, hot chocolate powders, Super Chocolino and coffee syrups for automatic machines and drinks menus.

Check that the ingredient is suitable for the machine’s canister or mixing system before use.

Coffee machines collect coffee oils, milk residue and limescale in areas that ordinary surface cleaning cannot reach.

Specialist coffee machine cleaning products are designed for brewing systems, milk lines, steam wands, grinder chambers and automatic cleaning programmes.

Household cleaners may damage components, leave unwanted residues or be unsuitable for food-contact areas.

It depends on which part of the equipment you are cleaning:

• Cafiza — espresso machine brewing systems, group heads and backflushing
  
• Rinza — milk systems, milk pipes and steam equipment
  
• Grindz — coffee grinder burrs and grinding chambers
  
• Dezcal — removing limescale from compatible coffee machines and equipment
  

Always check the machine instructions and product format before ordering. Powders, tablets and liquids are not necessarily interchangeable.

👉 Explore Urnex coffee machine cleaning products.

Jura machines normally tell you when a cleaning programme, milk-system clean, descaling cycle or water-filter replacement is required.

⚠️ Failure to properly maintain and clean your Jura machine with the correct Jura products, can (in some cases) invalidate the manufacturer's warranty)

Depending on your machine, you may need:

• Jura cleaning tablets
  
• Jura milk-system cleaner - 90g, 180g
  
• Jura descaling tablets - x 9 or x 32
  
• Jura CLARIS water filters
  
• Replacement milk pipes or maintenance accessories
  

Use the product specified for your particular Jura model and cleaning programme.

👉 Explore all Jura cleaning and maintenance products

Cleaning frequency depends on the machine, the number of drinks prepared and whether fresh milk is used.

Typical daily tasks include:

• Emptying drip trays and coffee grounds
  
• Rinsing the brewing system
  
• Cleaning milk pipes and containers
  
• Wiping steam wands
  
• Cleaning external surfaces
  

Tablet-cleaning programmes, descaling and filter replacement should be completed when prompted or according to the manufacturer’s schedule.

Ignoring the cleaning message does not normally persuade the machine to forget about it.

Many commercial and domestic coffee machines benefit from the correct water filter.

A suitable filter can help:

• Reduce limescale
  
• Protect internal components
  
• Support consistent water quality
  
• Maintain coffee flavour
  
• Reduce unnecessary descaling
  
• Extend the useful life of the machine
  

The correct filter depends on the coffee machine, water connection and local water conditions.

👉 Shop all coffee machine water filters

The correct Jura CLARIS filter depends on the machine model and its filter system.

Available versions include different CLARIS Smart, Smart+, Pro Smart and Blue formats. They are not all interchangeable.

Check the machine manual, existing filter or product compatibility information before ordering. We can help identify the correct replacement if you provide the exact Jura model.

ℹ️ Still unsure? GET IN TOUCH

Follow the capacity and time guidance provided by the machine or filter manufacturer.

Replacement frequency depends on:

• Local water hardness
  
• Daily water usage
  
• Filter capacity
  
• Machine settings
  
• Whether the filter was installed and activated correctly
  

A filter does not continue working indefinitely simply because it remains physically attached to the machine.

Not necessarily, especially in hard water areas.

The correct filter can reduce limescale and may reduce the frequency of descaling, but this depends on the machine, filter type, local water conditions and maintenance routine.

Always follow the machine manufacturer’s instructions rather than assuming filtration removes the need for all future descaling.

Yes. StafCo provides coffee machine servicing and ongoing maintenance support for commercial equipment.

The appropriate service will depend on the machine, its age, usage and working environment.

Regular servicing can help identify worn components, protect machine performance and reduce avoidable breakdowns.

👉 coffee machine servicing

An annual service contract provides planned maintenance and support for your coffee machine rather than waiting until something goes wrong.

StafCo annual service contract options can include:

• An annual machine service
  
• Extended warranty options
  
• Water-filter replacement
  
• A PSSR boiler examination where required
  
• A package tailored to the machine and customer
  

The exact cover and price depend on the equipment and level of support required.

👉 annual coffee machine service contracts.

The exact work depends on the machine and agreement, but a planned service may include:

• Checking key components
  
• Cleaning internal areas
  
• Inspecting seals and pipework
  
• Assessing machine operation
  
• Identifying worn or damaged parts
  
• Checking for signs of limescale or leaks
  
• Reviewing the machine’s general condition
  

Additional services such as water-filter replacement, warranty cover or PSSR examination can be included within a tailored annual contract.

PSSR stands for the Pressure Systems Safety Regulations 2000.

The regulations cover qualifying pressure systems used at work. For relevant commercial coffee machines, this may include the steam boiler, pressure vessel and associated protective devices.

Where PSSR applies, the equipment must have a suitable Written Scheme of Examination and be examined by a competent person in accordance with that scheme.

👉 coffee machine PSSR testing

Not necessarily.

Whether PSSR applies depends on the machine’s pressure system, how it is used and the equipment covered by the regulations.

Traditional espresso machines and other commercial machines containing qualifying steam or pressure systems may require a Written Scheme of Examination and periodic examination.

A competent person can assess the equipment and confirm what is required.

There is no single examination interval that automatically applies to every coffee machine.

The nature and frequency of examinations must be specified within the machine’s Written Scheme of Examination by a competent person.

Follow the interval stated in that scheme rather than assuming every machine has precisely the same timetable.

No.

A routine service focuses on maintaining the machine and keeping it working correctly.

A PSSR examination is a statutory safety examination of the relevant pressure system carried out according to a Written Scheme of Examination.

A PSSR examination does not replace regular cleaning, servicing or preventative maintenance.

Yes. A PSSR boiler examination can be included as part of a tailored annual service contract where it is relevant to the machine.

The service contract may also include planned machine servicing, water-filter replacement and extended warranty options.

Contact StafCo with:

• The machine make and model
  
• Its location
  
• Its age (if known)
  
• Any previous service or PSSR records
  

We can then explain the available servicing, annual-contract and PSSR options.

Milk fridge is the more familiar UK term and often describes cabinet-style units that resemble compact fridges.

Milk cooler is frequently used for smaller purpose-built units such as the Jura Cool Control range, although larger fridge-style products may also be described as milk coolers.

The important point is not the name. It is whether the unit provides suitable refrigeration, capacity and compatibility with the coffee machine.

Yes. Fresh milk must be kept chilled and supplied to the coffee machine through a suitable milk pipe or delivery system.

UK food-safety rules require fresh milk to be kept safely chilled. In practice, this means the machine should use either an integrated refrigerator or a suitable external milk cooler capable of keeping the milk at 8°C or below, with 5°C or below regarded as best practice.

Depending on the machine and expected usage, this may be:

• A compact countertop milk cooler
  
• A cabinet-style milk fridge
  
• A larger commercial milk fridge
  
• An under-counter unit
  
• A dual-milk cooler
  
• A model with milk-level or temperature monitoring

Compact milk coolers, such as Jura Cool Control units, are designed to sit neatly beside compatible bean-to-cup machines and hold a smaller milk container.

Fridge-style units such as the FG10i DGT, Bestir C2 and Bestir C4 provide a larger refrigerated cabinet and are generally better suited to higher milk usage or larger containers.

Both perform the same basic job: keeping milk chilled and accessible to the coffee machine.

The best format depends on the machine, available space and volume of milk drinks.

The correct capacity depends on:

• Your coffee machine
  
• Daily milk consumption
  
• Peak service demand
  
• Available counter space
  
• The size and number of milk containers
  
• Whether you offer dairy and alternative milk
  
• The position of the machine’s milk connection
  

A compact Jura-style cooler may suit a smaller office machine. A busy hotel, café, coffee shop or self-service site may require a larger fridge-style unit.

ℹ️ Still unsure? Get in touch!

Not always.

The fridge must keep milk at a suitable temperature, but the milk pipe must also be able to reach the container correctly.

Purpose-built coffee milk fridges and coolers often include:

• Milk-pipe access
  
• Suitable internal container space
  
• Machine-compatible working heights
  
• Temperature displays
  
• Milk-level monitoring on certain models
  

A domestic mini-fridge may keep milk cold but still be awkward or unsuitable for connecting to the machine.

Some milk fridges are designed for under-counter or under-machine installations, while others must sit beside the coffee machine.

Check:

• The fridge dimensions
  
• Ventilation requirements
  
• Milk-pipe length
  
• Door access
  
• The position of the machine’s milk inlet
  
• Whether the installation allows easy daily cleaning and refilling
  

We can help match the fridge layout to the coffee machine and available space.

Yes, provided the setup uses suitable separate containers, pipes or milk systems and the coffee machine supports the required arrangement.

Using separate containers helps prevent the milks from mixing and reduces the risk of cross-contamination.

Sites offering several milk choices may need a dual-milk cooler or more than one refrigerated container.

👉 Explore our dual milk container fridges

Fresh-milk systems should normally be cleaned every day, following the coffee-machine manufacturer’s instructions.

This includes:

• Milk pipes
  
• Connectors
  
• Milk containers
  
• Fridge shelves and internal surfaces
  
• Intake lances
  
• Machine milk systems
  

Spilt milk and residue should be cleaned promptly.

Milk does not improve with age once it has found its way into the bottom of a fridge.

👉 Shop our Urnex Rinza milk system cleaners and Jura Milk System Cleaners

Yes. Milk fridges and milk coolers can be included within eligible bean-to-cup package deals and commercial coffee machine leasing arrangements.

Many StafCo package deals already include a compatible milk fridge alongside the machine, cleaning products, water filters, beans, installation and training.

The exact equipment included will be shown within the individual package.

StafCo delivers coffee machines, coffee equipment and everyday supplies across mainland UK.

⚡ All orders over £85 are FREE delivery.

Check the delivery information shown at checkout or contact us before ordering if you are unsure.

Delivery charges depend on the order value and service selected.

For orders below £85, current options include:

• Royal Mail 48 Standard Tracked: £6.95 — normally 2–3 working days
  
• Royal Mail 24 Express Tracked: £9.95 — normally 1–2 working days
  
• APC Next Working Day Delivery: £9.99 — order before 2pm
  

Orders of £85 or more qualify for free standard delivery, normally within 2–4 working days.

Available services are shown at checkout.

Delivery times vary depending on the selected delivery option.

Current options include:

• Royal Mail 48 Standard Tracked: £6.95 — normally 2–3 working days
  
• Royal Mail 24 Express Tracked: £9.95 — normally 1–2 working days
  
• APC Next Working Day Delivery: £9.99 — order before 2pm
  

Orders of £85 or more qualify for free standard delivery, normally within 2–4 working days.

Available services are shown at checkout.

Yes. Standard delivery is free on all orders of £85 or more.

Orders should be placed before 2pm Monday to Friday for normal processing. Bank holidays are excluded.

Large commercial coffee machines or installations may require separate delivery arrangements, which will be explained before you proceed.

Yes. APC Next Working Day Delivery is available for eligible orders below £85 for £9.99, provided the order is placed before 2pm.

Next-working-day delivery depends on:

• The product being in stock
  
• The delivery postcode
  
• The order being placed before the cut-off
  
• The order not requiring specialist preparation or installation
  

Large coffee machines and equipment may need additional testing or delivery planning.

Royal Mail 24 Express Tracked normally takes 1–2 working days and currently costs £9.95 for orders below £85.

Royal Mail 48 Standard Tracked normally takes 2–3 working days and currently costs £6.95 for orders below £85.

Both services include tracking. The available options will appear at checkout.

Yes. Tracking information is normally provided when an order is dispatched using a tracked Royal Mail or APC service.

For large coffee machines, pallet deliveries or installations, delivery arrangements may be confirmed directly with you instead.

Yes. As well as free delivery on orders over £85, we can install and set up your new commercial coffee machines — as well as give any training you might need to get the most from your new coffee machine.

Depending on the equipment, this may include:

• Positioning and setting up the machine
  
• Connecting the equipment
  
• Configuring drink recipes
  
• Adjusting the coffee grinder
  
• Explaining water filtration
  
• Demonstrating cleaning routines
  
• Training staff to prepare drinks
  
• Answering any questions once the machine is running

Not all coffee machines require the same level of installation.

A compact tank-fed bean-to-cup machine may only need suitable counter space, power and correct setup.

A larger plumbed-in machine may require:

• A mains-water connection
  
• Drainage
  
• A suitable electrical supply
  
• Water filtration
  
• Counter modifications
  
• Professional commissioning
  

We can explain the requirements before you buy.

Yes. Where a commercial grinder is supplied as part of the setup, we can help position it, adjust the grind and configure the initial dose settings.

The grind may need further adjustment as the coffee beans, humidity and working conditions change.

Yes. Training can be provided as needed when we install and set up a commercial coffee machine.

Training may include:

• Operating the machine
  
• Preparing drinks
  
• Adjusting drink settings
  
• Using the grinder
  
• Daily cleaning
  
• Milk-system care
  
• Water-filter replacement
  
• Basic troubleshooting
  

The aim is to make sure your team can use the equipment properly rather than simply being handed a manual.

No account is needed to browse the StafCo website or contact us for advice.

Creating an account can make it easier to:

• View previous orders
  
• Manage your contact details
  
• Reorder coffee beans
  
• Reorder cleaning products
  
• Find previously purchased water filters
  
• Keep regular supplies in one place

👉 Create Account

👉 Log In

Contact StafCo and provide:

• Your order number
  
• Your name
  
• The email address used for the order
  
• The delivery postcode
  

If the order has already been dispatched using a tracked service, check the tracking information included in your dispatch email.

Contact us as soon as possible by emailing orders@stafco.co.uk or calling 01282 862 822.

We may be able to change or cancel the order if it has not yet been dispatched, specially prepared or arranged for installation.

Once an order has been shipped or prepared, it may need to follow the normal returns process instead.

StafCo’s current returns policy lasts for 30 days from purchase.

To qualify for a standard return, the product must be:

• Unused
  
• In the same condition in which it was received
  
• In its original packaging
  

Contact us before returning anything so we can explain the correct process. Sale items are refunded at the price originally paid.

👉 returns and refund policy

Contact StafCo using:

Email: orders@stafco.co.uk

Telephone: 01282 862 822

Once the return has been agreed, send it to:

StafCo Ltd

Vivary Mill

Vivary Way

Colne

Lancashire

BB8 9NW

Do not send a product back without including enough information for us to identify the order.

Unless the product is faulty or otherwise agreed, the customer is responsible for the cost of returning it.

Original and return shipping costs are normally non-refundable. For products worth more than £25, the policy recommends using a tracked delivery service or purchasing shipping insurance.

Keep your proof of postage until the return has been completed.

Returned products are examined before the refund is approved.

StafCo will normally refund the payment using the same method originally used for the purchase. The returns policy states that refunds are usually processed as soon as possible and within 30 days of receiving the cancellation or confirming entitlement to a refund for a defective product.

Your bank or payment provider may take additional time to show the refund in your account.

Contact StafCo promptly using orders@stafco.co.uk and include:

• Your order number
  
• A description of the problem
  
• Photographs of the product
  
• Photographs of the packaging
  
• Details of anything missing
  

Keep the item and its packaging until we have explained the next step.

The current policy allows defective or damaged products to be replaced with the same item. Products that are not of satisfactory quality may qualify for a full refund.

The current policy provides exchanges where a product is defective or damaged.

Contact StafCo before returning it so we can confirm availability and arrange the correct next step.

Contact us before opening or using it.

Provide the exact make and model of your coffee machine so we can check compatibility and help identify the correct product.

If the incorrectly ordered item is unused, in its original condition and packaging, and within the 30-day returns period, it may qualify for return under the normal policy.

This is particularly important with Jura CLARIS filters, cleaning tablets and machine-specific maintenance products. They can look remarkably similar while remaining unhelpfully different.

The returns policy requires products to be unused and in their original condition and packaging.

For hygiene and product-safety reasons, opened food, drink ingredients and other consumable products may not qualify for a standard return.

Contact StafCo before sending anything back so we can assess the individual order.

When you place an order or contact StafCo, the information collected may include:

• Your name
  
• Email address
  
• Telephone number
  
• Home or business address
  
• Delivery address
  
• Payment billing address
  
• Order and account information
  

The website may also collect technical information such as your IP address, browser type, operating system and cookie data.

👉 StafCo privacy policy

StafCo may use your information to:

• Respond to enquiries
  
• Process payments
  
• Fulfil and deliver orders
  
• Communicate about an order
  
• Maintain your customer account
  
• Prevent or detect fraud
  
• Provide customer support
  
• Improve the website and services
  
• Send marketing messages where you have consented
  

The privacy policy states that StafCo does not sell or otherwise pass customer details to third parties for their own marketing purposes.

👉 privacy policy

Information may be shared where necessary with companies that help provide the service, including:

• Delivery companies
  
• Payment processors
  
• Customer-service providers
  
• Technical and website providers
  
• Credit-reference or fraud-prevention agencies
  
• Regulatory bodies where legally required
  

These companies will only receive the information needed to perform their particular function.

Use the unsubscribe link included in a StafCo marketing email.

You can also contact sales@stafco.co.uk for help with your communication preferences.

Order confirmations, delivery updates and service messages are separate from optional marketing communications.

Yes. The privacy policy describes the use of session cookies and persistent cookies.

Cookies can help the website remember information, maintain your progress between pages, understand how the website is used and tailor parts of the browsing experience.

You can control or refuse cookies through your browser settings, although this may affect how some areas of the website work.

StafCo uses security measures including SSL encryption to protect information transmitted through the website’s checkout process.

Do not send credit-card details, passwords or other sensitive payment information by ordinary email. Email messages are not encrypted in the same way as the secure online checkout.

Email orders@stafco.co.uk if you have a question or concern about how StafCo uses your personal information.