StafCo. FAQs

Looking for our FAQs about coffee and coffee machine? Click here.

How Can We Assist You?

We’re always here to help with any questions—whether it’s about products, coffee tips, or order updates. Just give us a call at 01282 862 822 or shoot us an email at orders@stafco.co.uk.

 

YOUR CUSTOMER ACCOUNT
To set up or sign in to your account, click ‘Create Account’ or ‘Log In’ on the top bar of any page. We’ve made it easy to manage your favourite coffee beans and keep your orders organized.

Need more help? We're just a call or click away!


WHY CHOSE STAFCO?
At StafCo., we’re passionate about coffee and know it inside out. We pride ourselves on being 100% honest, always offering advice based on your needs and listening to what you want. We’re experts in our field and genuinely love what we do.

When it comes to finding the perfect coffee machine, the best coffee beans, and the right accessories, we’re the top choice for businesses, workplaces, offices, and homes across the UK. We offer a wide range of products that meet every coffee enthusiast’s needs, combining low prices with high quality to give you the best value for your money.

 

DELIVERY POLICY OVERVIEW

UK Deliveries Only
We currently deliver only within the United Kingdom, including orders under 3kg to Northern Ireland. Unfortunately, we can’t accept orders for delivery outside the UK at this time. Thanks for your interest—hopefully, we’ll expand our delivery options soon!

Order Dispatch
We aim to dispatch all orders within 2 working days. During peak times like Christmas or special promotions, this might take a bit longer, but we’ll do our best to get your order out as quickly as possible.

Delivery Charges
 - Standard delivery to mainland UK: £6.95 per order
 - FREE delivery on orders over £85 (before delivery charges)

For more details, check out our full Shipping Policy.

 

REFUND POLICY

Returns & Refunds

If you need to return a product—whether it’s due to cancelling your order, disagreeing with changes in our terms, or because the product is defective—we’re here to help. Once we receive your return, we’ll inspect the item and notify you of your refund via email within a reasonable timeframe.

Refund Process

  • We’ll generally refund the amount using the same payment method you used for your purchase.
  • Refunds will be processed as quickly as possible, and always within 30 days of receiving your cancellation or confirming your entitlement to a refund for a defective product.

Quality Issues

If a product is returned due to being unsatisfactory, we’ll refund you in full.

For more details, check out our full Refund Policy.

 

YOUR PRIVACY

Security & Privacy
At StafCo. Limited, your privacy matters. We’re committed to protecting the information you share with us and ensuring your online experience is secure.

Our Privacy Practices
This privacy policy outlines how we handle the information you provide when using our sites.

For Users Under 16
If you’re under 16, please get your parent or guardian's consent before using our sites or placing an order. They should review our Privacy Policy and Terms & Conditions as well.

By Using Our Sites
By visiting Stafco.co.uk or any StafCo. Limited domains, you agree to our Privacy Policy and Terms & Conditions.

Information We Collect
When you place an order, we collect personal details such as your name, email address, phone number, home address, and billing information. This helps us process and fulfill your order efficiently.

For more details, check out our full Privacy Policy.